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Legal terms

Please read these Terms of Sale carefully before placing an order with Us. These Terms of Sale, together with any other documents referred to herein (unless otherwise stated), set out the terms under which Goods are sold by Us to consumers through this website, www.nombox.co.uk.

These Terms of Sale explain who We are, how Our Goods will be provided to you, how you or We may change, cancel, or otherwise end the Contract, what to do in the event of problems, and other important information.

These Terms of Sale were last updated on 06 JAN 2021.

You will be required to read and accept these Terms of Sale when ordering Goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our site. These Terms of Sale, as well as all Contracts, are in the English language only.

The following documents may also apply to your use of Our Site:

  1. Definitions and Interpretation
    • 1.1   In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:
      “Contract” means a contract for the purchase and sale of Goods, as explained in Part 10
      “Contact Tools” means any online communications facility that We make available on Our Site enabling you to contact Us including, but not limited to, contact forms and live chat
      “Goods” means the goods sold by Us through Our Site
      “Order” means your order for Goods
      “Order Confirmation” means Our acceptance and confirmation of your Order
      “Order Number” means the reference number for your Order
      “We/Us/Our” means Beyond Destination LTD
    • 1.2   Unless the context otherwise requires, each reference in these Terms of Sale to:
      • 1.2.1   “writing”, and any similar term, includes a reference to any communication effected by electronic or facsimile transmission or similar means
      • 1.2.2   a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time
      • 1.2.3   a Part or paragraph is a reference to a section, part, or clause of these Terms of Sale.
  2. Information About Us
    • 2.1   Our Site is operated by Beyond Destination LTD. [We are a limited company registered in England and Wales under company number 12296179. Our registered address is Office 5, Tondu Enterprise Centre Bryn Road, Aberkenfig, Bridgend, Wales, CF32 9BS and Our main trading address is Office 5, Tondu Enterprise Centre Bryn Road, Aberkenfig, Bridgend, Wales, CF32 9BS OR [Our address is Office 5, Tondu Enterprise Centre Bryn Road, Aberkenfig, Bridgend, Wales, CF32 9BS.
  3. How to Contact Us
    • 3.1   To contact Us with general questions or complaints by email, please email Us at +44 7472824999, and to contact Us by post, please write to Us at Office 5, Tondu Enterprise Centre Bryn Road, Aberkenfig, Bridgend, Wales, CF32 9BS.
    • 3.2   To contact Us about the Goods or your Order by email, please email Us at enquiries@nombox.co.uk, to contact Us by telephone, please call Us on +44 7472824999, and to contact Us by post, please write to Us at Office 5, Tondu Enterprise Centre Bryn Road, Aberkenfig, Bridgend, Wales, CF32 9BS.
    • 3.3   To contact Us about cancellations by email, please email Us at enquiries@nombox.co.uk, to contact Us by telephone, please call Us on +44 7472824999, and to contact Us by post, please write to Us at Office 5, Tondu Enterprise Centre Bryn Road, Aberkenfig, Bridgend, Wales, CF32 9BS.
    • 3.4   We provide the following Contact Tools for you to contact Us:
      • Contact Form
    • 3.5   Use of Our Contact Tools is subject to Part 3 of Our Terms of Use, available at https://nombox.co.uk/contact-us
  4. Access to Our Site and Use of Our Site
    • 4.1   Access to Our Site is free of charge.
    • 4.2   It is your responsibility to make the arrangements necessary in order to access Our Site.
    • 4.3   Use of Our Site is subject to Our Website Terms of Use, available at https://nombox.co.uk/legal-terms/ Please ensure that you have read them carefully, that you understand them, and that you agree to them.
  5. Changes to these Terms of Sale
    • 5.1   We may alter these Terms of Sale from time to time, for example, to reflect changes in relevant laws and regulatory requirements. If We do so, details will be highlighted at the top of this page. If the changes are likely to affect your Order, we will inform you in advance by email and you may contact Us to end the Contract before the changes take effect. If you end the Contract for this reason, you will receive a refund for any Goods paid for but not received.
    • 5.2   If any part of the current version of these Terms of Sale conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.
  6. Business CustomersThese Terms of Sale do not apply to customers purchasing Goods in the course of business. [If you are a business customer, please consult our Business Terms of Sale at https://nombox.co.uk/legal-terms/
  7. International CustomersPlease note that We only deliver within the United Kingdom
  8. Goods, Descriptions, and Changes
    • 8.1   We make all reasonable efforts to ensure that all descriptions and images of Goods available from Us on Our Site match the actual Goods. Please note:
      • a)   Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product due to differences in computer or device displays and lighting conditions
      • b)   Images or descriptions of packaging are for illustrative purposes only and the actual packaging may vary[.] OR [; and]
      • c)   Due to the nature of [certain] Goods, there may be a variance of up to 2% in packing between the actual Goods and the description.
    • 8.2   Please note that Part 8.1 does not exclude Our responsibility for mistakes due to Our negligence. It refers only to minor variations in the correct Goods, not to different Goods. If you receive Goods that are not as described, please refer to Part 14.
    • 8.3   Minor changes may be made to certain Goods from time to time. This may happen between you placing your Order and the Goods being dispatched. Minor changes may be made, for example, to reflect changes in relevant laws and regulatory requirements or to address particular technical or security issues. Minor changes will not change the main characteristics of the Goods and will not affect your use of those Goods.
    • 8.4   As explained in the descriptions of [the] OR [certain] Goods, more significant changes may also be made to [the] OR [certain] Goods from time to time. If We make such changes, We will inform you and you may contact Us to end the Contract before the changes are made. If you end the Contract for this reason, you will receive a refund for any Goods paid for but not received.
  9. Pricing
    • 9.1   We make all reasonable efforts to ensure that prices shown on Our Site are correct. We may change prices from time to time. [All pricing information is reviewed and updated every quarterly.] Changes in price will not affect any Order that you have already placed. Please note, however, that changes in VAT will, as explained below in Part 9.2.
    • 9.2   All prices on Our Site include VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
    • 9.3   All prices are checked before We accept your Order. If We have shown incorrect pricing information, We will inform you of the mistake in writing. If the correct price is lower than that shown when you make your Order, We will simply charge you the lower price. If the correct price is higher than that shown when you make your Order, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If you do not respond within a week, We will treat your Order as cancelled and inform you of the cancellation in writing.
    • 9.4   If We mistakenly accept and process an Order where an obvious and unmistakeable pricing error has been made, which you could have reasonably recognised as mispricing, We have the right to end the Contract, refund any sums paid, and require you to return the affected Goods to Us
    • 9.5   Delivery charges are not included in the price of Goods shown on Our Site. For more information on delivery charges, please refer to https://nombox.co.uk/checkout/ Delivery options and related charges will be presented to you as part of the order process.
  10. Orders and How Contracts Are Formed
    • 10.1   Our Site will guide you through the ordering process. Before submitting your Order, you will be given the opportunity to review and amend it. Please ensure that you check your Order carefully before submitting it.
    • 10.2   If you provide Us with incorrect or incomplete information during the order process, please contact Us as soon as possible. Where any information is required, it will be stated on Our Site, either in the product descriptions or during the order process, as applicable. If We cannot process your Order due to incorrect or incomplete information, We will contact you to ask you to correct it or provide the missing information required for Us to supply the Goods to you. If you do not provide the required information within a reasonable period of Us asking for it, or if the information is inaccurate or incomplete, We may either end the Contract or charge you a reasonable sum as compensation for the extra work required as a result. We will not be responsible for supplying the affected Goods late or for not supplying the affected Goods if this is due to you not providing Us with the required information within a reasonable period of Us asking for it.
    • 10.3   No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer. Our acceptance of that offer is indicated by Us sending you an Order Confirmation by email. Only once we have sent you an Order Confirmation will there be a legally binding Contract between Us and you for the sale of the Goods.
    • 10.4   Order Confirmations contain the following information:
      • a)   Your Order Number
      • b)   Confirmation of the Goods ordered including full details of their main characteristics
      • c)   Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery, and other additional charges
      • d)   Estimated delivery date(s) [and time(s)][.] OR [;]
    • 10.5   We will provide a Digital Copy of your order confirmation invoice by email unless otherwise requested.
    • 10.6   Please quote your Order Number if you contact Us about your Order for any reason. You do not have to do this, but it may help Us to locate your Order and help you more quickly and easily.
    • 10.7   In the unlikely event that We cannot accept your Order, We will inform you in writing and explain why. No payment will be taken under normal circumstances. If We have taken payment, any such sums will be refunded. We may not accept your Order because the Goods are out of stock, because of unexpected limits on Our resources that We could not have reasonably planned for, because We have identified a mistake in the description or price of the Goods, or because We are not able to meet a delivery deadline that you have set.
  11. Payment
    • 11.1   Payment for Goods and related delivery charges must always be made in advance. You will be prompted to provide payment details during the ordering process.
    • 11.2   We will not charge your chosen payment method until We dispatch the Goods.
    • 11.3   We accept the following methods of payment: Credit/Debit/Paypal
    • 11.4   We may charge you interest if you pay late. If a payment to Us is not made by the due date, We may charge you interest on the overdue sum at the rate of 2% per annum above the base lending rate of Starling Bank from time to time. Interest shall accrue on a daily basis from the due date until the actual date of payment, whether before or after judgment. You must pay Us any interest due together with the overdue sum.
    • 11.5   If you believe that We have charged you an incorrect amount, please contact Us as soon as possible to let Us know. You will not be charged interest under Part 11.4 on any sums disputed in good faith under this Part 11.5.
  12. When You Own the GoodsOwnership of the Goods passes to you once We have received payment in full of all sums due.
  13. Delivery
    • 13.1   All Goods purchased through Our Site will normally be delivered as mentioned in our https://nombox.co.uk/shipping-policy/ unless otherwise agreed or specified during the ordering process.
    • 13.2   We will not be responsible for delays that are outside of our reasonable control. If delivery is delayed for such a reason, We will inform you as soon as possible and will take steps to minimise the impact of the delay.
    • 13.3   If there is a risk of a substantial delay to delivery, you may contact Us to end the Contract and will be refunded any sums paid for Goods that you have not received.
    • 13.4   We do not allow personal collection of goods at this time due to Covid restrictions.
    • 13.5   If you (or someone on your behalf) are not available at your address to take delivery of the Goods and they cannot be posted through your letterbox, We will leave a note informing you of how to arrange for re-delivery or of where to collect the Goods.
  14. Faulty, Damaged, or Incorrect Goods
  15. Your Rights to Cancel and End the Contract
  16. Cancelling and Ending the Contract if You Change Your Mind
  17. Returning Goods After Cancelling and Ending the Contract
  18. 18. Refunds
    • 18.1   Please read through the details motioned in https://nombox.co.uk/refund-policy/ however, all refunds due to you will be made using the same method used by you when paying for the Goods [(unless you request an alternative)]. You will be refunded the price paid for the Goods and for delivery, subject to the following limitations and deductions:
      • a)   If you are exercising your right to change your mind under the cooling-off period, We may reduce your refund to reflect any reduction in the value of the Goods if that reduction has been caused by your handling of the Goods in a way that would not be permitted in a shop. If We issue the refund before inspecting the Goods and subsequently discover that you have handled them in this way, We may charge you an appropriate sum.
      • b)   Standard delivery charges (i.e. the cheapest option available for your Order) will be refunded, but we do not reimburse premium delivery charges. If, for example, Our delivery option is First Calss , your refund for delivery charges will only be equivalent to the cost of the cheaper option.
    • 18.2   All refunds due to you will be made as soon as possible. If you are exercising your right to change your mind under the cooling-off period, We will issue your refund within 14 calendar days of:
      • a)   The day on which We receive the returned Goods
      • b)   The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier)
      • c)   If We are collecting the Goods, the day on which you inform Us that you wish to cancel and end the Contract; or
      • d)   If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel and end the Contract.
  19. Our Liability to Consumers
    • 19.1   We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
    • 19.2   We only supply goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
    • 19.3   Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
    • 19.4   Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer including, but not limited to, those explained above in Part 14.
  20. Complaints and Feedback
    • 20.1   We always welcome feedback from Our customers and, whilst We always use reasonable efforts to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
    • 20.2   All complaints are handled in accordance with Our complaints handling policy and procedure, available at https://nombox.co.uk/Complaints-handling-policy/
    • 20.3   If you wish to complain about any aspect of your dealings with Us, please contact Us using the contact details provided above in Part 3 or using Our complaints form, available at https://nombox.co.uk/contact-us following the instructions included with the form
  21. How We Use Your Personal InformationWe will only use your personal information as set out in Our Privacy Policy, available from https://nombox.co.uk/privacy-policy/ [and Our Cookie Policy, available from https://nombox.co.uk/privacy-policy/]
  22. What Happens if We Transfer this Agreement to Another PartyWe may transfer (assign) Our obligations and rights under these Terms of Sale (and the Contract) to a third party (this may happen, for example, if We sell Our business). If this Occurs, We will inform you in writing. We will ensure that your rights under these Terms of Sale (and the Contract) will not be affected and Our obligations under these Terms of Sale (and the Contract) will be transferred to the third party who will remain bound by them.
  23. Other Important Terms
    • 23.1   You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.
    • 23.2   The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
    • 23.3   If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
    • 23.4   No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
  24. Law and Jurisdiction
    • 24.1   These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
    • 24.2   If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 26.1 takes away from or reduces your legal rights as a consumer.
    • 24.3   If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms of Sale or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
    • 24.4   If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms of Sale or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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